Privacy Policy
Last updated: 27 March 2026
Table of Contents
1. Who We Are
EdgeSys Technologies ("we", "our", "us") is a web development, SEO, digital marketing, and software company registered in Kerala, India. Our registered address is:
BLDG 30/2, Navodaya Junction, Kakkanad, Kerala, India – 682030
Email: support@edgesys.tech
Phone: +91 90488 32164
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website edgesys.tech or use our services.
2. Information We Collect
Information You Provide
- Contact details: name, email address, phone number, and company name when you fill in our contact or quote request forms.
- Project details: information about your business requirements that you share with us during enquiries or onboarding.
- Account information: if you access our client portal, your login credentials and profile information.
Information Collected Automatically
- Log data: IP address (anonymised), browser type, operating system, referring URL, and pages visited.
- Cookies: session identifiers and visitor analytics cookies to understand how our website is used (see Section 4).
- Device information: device type, screen resolution, and browser version.
- Usage data: pages viewed, time on page, scroll depth, and interaction patterns.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes for our services.
- Deliver and manage the services you have engaged us for.
- Send transactional emails related to your project (invoices, updates, delivery notifications).
- Analyse website traffic and improve our website's performance and user experience.
- Send marketing communications, if you have opted in or are an existing client (you can unsubscribe at any time).
- Comply with our legal and contractual obligations.
- Detect and prevent fraud or abuse of our services.
We process your data on the lawful basis of legitimate interests (analytics, fraud prevention), contract performance (project delivery), legal obligation (tax records), and consent (marketing communications).
4. Cookies & Tracking Technologies
Our website uses the following types of cookies:
- Essential cookies: required for the website to function (session management, CSRF protection).
- Analytics cookies: first-party cookies (
_es_vid,_es_sid) that track page views and visitor sessions for our internal analytics dashboard. No data is shared with third parties. - Preference cookies: remember your settings and preferences between visits.
You can disable cookies in your browser settings, though some website features may not function correctly without essential cookies.
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service providers: hosting providers, payment processors, and communication tools that help us deliver our services — bound by data processing agreements.
- Legal authorities: if required by applicable law, court order, or governmental authority.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
All third-party service providers are required to handle your data in accordance with this Privacy Policy and applicable data protection laws.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Enquiry data: 24 months from last contact.
- Client project data: 7 years for tax and legal compliance purposes.
- Analytics data: 12 months of detailed data; aggregated summaries retained indefinitely.
- Marketing consent records: until you withdraw consent.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your data ("right to be forgotten").
- Portability: request your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests.
- Withdraw consent: unsubscribe from marketing at any time via the link in our emails.
To exercise any of these rights, contact us at support@edgesys.tech. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), hashed passwords, restricted access controls, and regular security reviews.
Despite these measures, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.
10. Children's Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
EdgeSys Technologies
BLDG 30/2, Navodaya Junction, Kakkanad, Kerala, India – 682030
Email: support@edgesys.tech
Phone: +91 90488 32164